Refund policy
Little Readers Last updated: August 10, 2026
We want you and your little readers to be happy with every order. Please read our Refund & Return Policy carefully to understand your rights and how our process works.
1. Return Window
You may request a return within 7 days of the date your order is received. Requests made after this 7-day window will not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- The item must be damaged, defective, incorrect (wrong item sent), or not as described.
- The item must be unused, in its original condition, and in its original packaging (including tags, labels, and any accessories or components included with books/toys), where applicable.
- You must provide proof of purchase (order number, receipt, or confirmation email).
Important: Change of mind is not a valid reason for return or refund. We are unable to accept returns or issue refunds simply because you changed your mind, no longer want the item, or ordered the wrong item by mistake.
3. How to Request a Return
To start a return, please contact us within 7 days of receiving your order:
- Email: littlereaders452@gmail.com
- Phone: 0324 6317623
Please include your order number, a description of the issue, and photos/videos of the item (especially for damaged, defective, or incorrect items). Our team will review your request and guide you through the next steps, including return shipping instructions if applicable.
Please do not send items back to us without first contacting us and receiving confirmation, as unauthorized returns may not be accepted.
4. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to your original payment method (for online payments) or via bank transfer/other agreed method (for Cash on Delivery orders), within a reasonable timeframe.
- Original shipping charges (if any) are non-refundable, unless the return is due to our error (e.g., damaged, defective, or incorrect item).
5. Exchanges
We are happy to offer an exchange for damaged, defective, or incorrect items, subject to product availability. Please contact us to arrange an exchange.
6. Non-Returnable Items
Items that do not meet the eligibility criteria in Section 2 above — including returns requested due to change of mind — are not eligible for return, refund, or exchange.
7. Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos/videos of the item and packaging so we can resolve the issue quickly, whether through a replacement, exchange, or refund.
8. Contact Us
For any questions about returns or refunds, reach out to us:
- Email: littlereaders452@gmail.com
- Phone: 0324 6317623